• Manage aging reports and follow up on past-due accounts
• Professionally conduct collection calls and email outreach
• Process and apply customer payments accurately
• Maintain clear documentation of all account activity
• Resolve discrepancies and support cash flow performance
• Prepare and process accurate customer invoices
• Review service tickets and job details for billing accuracy
• Collaborate with technicians and office staff to ensure correct charges
• Resolve billing questions and make adjustments as needed
• Answer incoming calls for all locations and assist customers with scheduling and inquiries
• Maintain consistent, reliable attendance and full-day availability through 5:00 PM
• Provide clear information on services, pricing, and billing
• Handle concerns and complaints professionally
• Coordinate with internal teams (accounting, customer service, dispatch)
• Maintain accurate customer records

• 2+ years of Accounts Receivable, billing, or collections experience (required)
• Previous phone-based customer service experience (required)
• Familiarity with Excel (required) and other Microsoft Office applications (required)
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, consistent attendance and strong work ethic

• Familiarity with accounting and scheduling software (Service Titan and Business Central, specifically)
• Experience in a service-based and/or multi-location business
• Basic understanding of plumbing or HVAC services is a real plus, but not required

• Stable, established company with a strong reputation, team-oriented work environment, opportunity to play a key role in both financial operations and customer experience, consistent full-time schedule
• Benefits package available after a 60 to 90 day waiting period.

Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer.